Last updated: October 25, 2026
Your privacy matters to us. This policy explains what personal data LAPAKTiket.com collects when you use our website and app, why we collect it, and the choices you have.
1. Information we collect
We collect only what we need to book your trips and support you.
- Account details: your name, email address, and profile photo from your sign-in provider.
- Traveler details: passenger names, dates of birth, gender, phone numbers, and email addresses required by airlines and hotels.
- Booking details: routes, dates, hotels, rooms, prices, and booking references.
- Payment details: processed securely by our payment partners (Stripe and PayPal). We never store your full card number.
- Usage details: saved trips, price alerts, and basic device and browser information.
2. How we use your information
We use your information to:
- Search, book, and issue your flight tickets and hotel vouchers.
- Send booking confirmations, e-tickets, and important trip updates.
- Notify you about price drops on alerts you created.
- Provide customer support and process refunds.
- Prevent fraud and keep the platform secure.
4. Storage and security
Your data is stored on secure, encrypted cloud infrastructure. Access is limited to staff and systems that need it to serve you.
We keep booking records for as long as required for tax, accounting, and legal purposes, typically up to 10 years under Indonesian regulations.
5. Your rights
Under Indonesia's Personal Data Protection Law (UU PDP No. 27/2022), you may request access to, correction of, or deletion of your personal data, and you may withdraw consent at any time.
To make a request, contact us using the details below. We will respond within 3x24 hours as required by law.
7. Changes to this policy
We may update this policy from time to time. When we make significant changes, we will notify you by email or with a notice in the app.
Questions about this document?
Email us at support@lapaktiket.com or send us a message.